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MSPs should be great businesses.
Most aren't. Not because the work isn't there. Because the service desk is costing more to run than anyone realises.
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The problem isn’t people or tools.
According to the Service Leadership Annual Profitability Report 2025, 1 in 4 MSPs break even or lose money and 75% make 10% EBITDA or less.
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Vectus is building the service desk Ops system MSPs were never given.
You know your clients' environments in detail. You don't have the same visibility into what's breaking your own business. That's the gap Vectus fills.
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What Vectus Does for Your MSP

Accurate data you can trust

Your PSA data is only useful if it is consistent. Vectus automatically categorises every ticket the same way, so what you see reflects what is actually happening, not how 10 different engineers see it.

See the real issues, not just the numbers

Knowing your ticket volume is not enough. Vectus shows you what is driving it, where the patterns are, and where your attention as a leader will actually make a difference.

Clear direction for leaders

Vectus does not just show you what is broken. It guides you through fixing it, step by step, and measures whether the changes are working.

The Vectus platform

Automatic Ticket Categorisation

Applies consistent categorisation to every incoming ticket. Removes the variation introduced by different engineers and creates the reliable data foundation the rest of the platform depends on.

Reporting and insights

Analyses your service desk data to surface patterns and inefficiencies. Identifies where standards are not being followed and points you to the areas generating the most noise.

Guidance

Continuous guidance based on proven MSP operational practice. Supports leaders through designing and implementing changes, then reinforces standards over time so improvements actually stick.

Built by people who have done it

We’ve actually lived this problem

We ran an MSP for 15 years. Reduced reactive service desk hours from over 1,000 per month to 111, for the same client base, without adding headcount. Vectus was built from fixing our own business, not from theory.

Deep, real MSP experience

Over 50 years of combined experience owning and operating MSPs. We understand how service desks behave under pressure, what breaks, why it breaks, and why fixes usually do not stick without the right structure.

Always-on support, not point-in-time advice

Available in your browser, whenever decisions are being made. Not after the damage is done. Templates, standards and answers without waiting for a consultant or a peer group call.

What MSP owners say

Rated 5 out of 5
Vectus has transformed our service desk workflow. It consistently records the right Issue/Sub‑Issue Types, rewrites Ticket Titles so they’re immediately actionable, and has cut our triage time noticeably. The team spends less time sorting and more time solving.
Iain
Shackleton Technologies
Rated 5 out of 5
Chris gave me the confidence, insight and structure to make real changes. We got clear on the right numbers to measure, brought the team on board, and started making proactive improvements that actually reduced the noise. Invaluable.
Ben
The IT Guys

We're building something the MSP industry has needed for a long time

Vectus is in early access. We're working with a small group of MSP owners to build, test and refine the platform before we open it up more widely. If you run an MSP and want to get ahead of your operational inefficiency, we'd like to hear from you. Early access members shape the product, get direct access to Chris, and will be first in when we launch fully.

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